Shipping policy

At VALENTINI JEWELLERY, we want receiving your jewellery to feel just as special as wearing it. Every order is carefully prepared and beautifully packaged before making its way to you.

Processing Times

All orders are generally processed and dispatched within 7 business days.

During new collection launches, promotional periods and times of high demand, processing may take slightly longer. We appreciate your patience while our team carefully prepares your order.

Orders placed on weekends or public holidays will begin processing on the next business day.

Australian Shipping

All Australian orders are shipped with Australia Post and include tracking.

We offer FREE standard shipping on all Australian orders over $140.

Shipping costs for orders under $140, along with any Express Post options available, will be displayed at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Once dispatched, estimated delivery times are:

Shipping	NSW	VIC, QLD, SA, TAS, WA & NT
Standard Shipping	2–4 business days	3–6 business days
Express Shipping	1–2 business days	1–3 business days

Please note these delivery times are estimates only and may vary depending on your location, Australia Post, peak periods and public holidays.

International Shipping

VALENTINI ships internationally.

International orders are sent using a tracked shipping service. Shipping rates and available delivery options will be calculated at checkout based on your destination.

International delivery times vary depending on the destination and local postal and customs processing.

Please note that international orders may be subject to customs duties, taxes or import fees upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the customer.

Order Updates & Tracking

Once you've placed your order, we'll keep you updated along the way. You will receive:

An order confirmation after your purchase
A shipping confirmation once your jewellery has been dispatched
Your tracking number so you can follow your delivery

Your tracking link will be included in your shipping confirmation email.

Incorrect Shipping Details

Please check your delivery details carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at enquiries@valentini.com.au.

If your order has not yet been dispatched, we'll do our best to update your delivery details. Once an order has been dispatched, we may not be able to redirect it.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us at enquiries@valentini.com.au with your order number and details of the issue.

For damaged deliveries, please include photographs of the parcel and jewellery so our team can assist you as quickly as possible.