Privacy Policy

Valentini Privacy Statement

We take our customers' privacy seriously and will only collect and use your personal information as outlined below.

Valentini Jewellery is an Australian-owned and operated business. For the purposes of this Privacy Policy, all references to Valentini or Valentini Jewellery refer to the business operating the Valentini Jewellery brand.

Our Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal Information Collected

Valentini Jewellery does not sell or trade customer personal information collected online or otherwise with third parties.

Personal information collected online may be used internally within our business to process orders, provide customer service, improve our products and services, and for marketing purposes where you have consented to receive such communications.

Collection of Personal Information

When you purchase a product through the Valentini Jewellery online store, the personal information collected may include:

Name. Delivery address. Billing address. Email address. Telephone or mobile number. Date of birth, where provided & other information you voluntarily provide to us.

The personal information we collect may be used in some or all of the following ways:

To process and deliver products purchased from the Valentini Jewellery online store. To provide updates regarding your order and delivery. To provide customer support. To provide you with relevant product information. To improve our website, products and customer experience. To send marketing and promotional communications where you have chosen to receive them

If you subscribe to Valentini Jewellery marketing communications, we may use your personal information to send you news, product launches, offers and other promotional material from time to time.

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained within our electronic marketing communications.

Security of Your Personal Information

Valentini Jewellery takes reasonable steps to ensure that personal information collected is safely and securely stored.

We protect your personal information by:

Restricting access to personal information. Using appropriate technology and security measures to help prevent unauthorised access. Using reputable third-party platforms and service providers to operate our online store. Securely deleting or destroying personal information when it is no longer required, subject to our legal and record-keeping obligations

Our online store uses secure encryption technology to help protect sensitive information transmitted during transactions so you can shop with confidence.

Disclosure of Personal Information

We do not sell or trade your personal information.

We may share information with trusted third parties where necessary to operate our business and provide the products or services you have requested. This may include payment processors, delivery and logistics providers, website and ecommerce providers, marketing platforms and other service providers assisting us in operating Valentini Jewellery.

These third parties are provided with information only where reasonably necessary for them to perform their services.

In certain circumstances, Valentini Jewellery may also be required or permitted to disclose personal information where required by law, for law enforcement purposes, to investigate suspected fraud or misuse of our website, or where disclosure is necessary to protect the rights, property, safety or wellbeing of Valentini Jewellery, our customers or others.

About Breaches of Privacy

If you believe your privacy has been breached by Valentini Jewellery, please contact us and we will investigate your concerns and work to resolve the matter.

Email: hello@valentinicollections.com.au

Collection of Computer Data

When you visit the Valentini Jewellery website, our website and associated service providers may automatically collect certain information sent by your browser or device.

This information may include:

Your IP address. Browser and device type. The webpage or website you visited before arriving at our website. Pages you visit within the Valentini Jewellery website. Time spent on those pages. Products, items or information searched for. Access times and dates. General website usage and interaction information. Other website statistics

This information may be collected for analytics, security, advertising and evaluation purposes to help us understand how customers use our website and to improve the services, products and experience we provide.

Changes to the Privacy Policy

Valentini Jewellery reserves the right to update or change this Privacy Policy from time to time.

Any changes to this Privacy Policy will be published on our website, and the updated version will apply from the date it is published.

Complaints About Breaches of Privacy

If you have a question, concern or complaint regarding the way Valentini Jewellery collects, uses, stores or handles your personal information, please contact us.

Email: hello@valentinicollections.com

We will review your enquiry or complaint and endeavour to respond and resolve the matter appropriately.